Refund and Cancellation Policy
This Refund and Cancellation Policy (“Policy”) governs all payments made by employees of client companies through Rulezero Technology Solutions Private Limited’s (Hissa) platform in relation to Employee Stock Option Plan (“ESOP”) exercises and perquisite tax obligations.
1. Cancellation of Transactions
- All payments made towards ESOP exercise consideration and/or perquisite tax liabilities are final, binding, and non-cancellable once the transaction has been successfully authorised through the payment gateway.
- No cancellation requests will be entertained post-authorisation, as such payments are statutory and/or contractual in nature.
- Funds are directly routed to the client’s designated account or the payment aggregator’s escrow account, and not to Hissa’s account.
2. Refunds
Refunds shall not be permissible except under the following limited circumstances:
- Duplicate Transaction — where the payer’s account has been debited more than once for the same transaction.
- Failed Transaction — where the payer’s account has been debited but the transaction has not been successfully acknowledged by the payment gateway/client.
Any refund request must be submitted in writing within seven (7) business days of the transaction date. Approved refunds will be initiated within ten (10) to fifteen (15) business days and will be credited to the original mode of payment only.
3. Exclusions
No refund or cancellation shall be entertained in respect of payments that have been duly processed and acknowledged as valid transactions for ESOP exercises or perquisite tax payments.
4. Contact Information
Registered Office: 101, 1st Floor, Embassy Classic, 11 Vittal Mallya Road, Mahatma Gandhi Road, Bangalore North, Karnataka 560001, India.
Corporate Office: Ground Floor, Hanto, Primerose Centre, Gurappa Ave, Craig Park Layout, Ashok Nagar, Bengaluru, Karnataka 560025, India.
5. Disclaimer
Hissa reserves the right to amend, modify, or update this Policy at any time, without prior notice, at its sole discretion.